The staff were all friendly and polite. When we first arrived at the dealership, we were taken great...
The staff were all friendly and polite. When we first arrived at the dealership, we were taken great care of, particularly given we did not have an appointment. We appreciated that Shukoor took the time to speak with us, show us through the vehicle, and give us his attention despite us arriving unexpectedly.
The car itself was beautifully presented, however there were unfortunately quite a few miscommunications throughout the process. We received different information at different times about the terms of the agreement, which led to confusion about what had been discussed and what had been promised. There were also several changes to the collection time throughout the day. While the team ultimately made the timing work for us, which we appreciated, the process was more stressful and less straightforward than it needed to be.
One area that was challenging was the lack of available parking at the dealership. With a young child and poor weather conditions, this made arriving more difficult than expected.
When we collected the car, it had very little fuel in it. I also discovered that the batteries in both key fobs were low and had to replace them the following day.
I was told I would receive a follow-up call from the salesperson the next day to check that everything was going well, but that never happened. I was also told I would be sent photos confirming there were no coolant issues, however I never received those either.
On a positive note, when we collected the vehicle, the staff went above and beyond to help transfer our car seats and other belongings from our trade-in, which was very much appreciated.
Overall, the staff were friendly, courteous and helpful, and the vehicle itself was presented to a high standard. However, there were a number of communication and follow-through issues that detracted from what should have been an exciting and straightforward experience. More consistent communication and better follow-through on commitments would have made the overall experience significantly better.
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